Refunds & Returns
At Billionaire Beauties, we are committed to ensuring that our customers are delighted with their purchases. To maintain the highest standards of quality and customer care, we offer a 14-day return and exchange window from the date of delivery.
Conditions for Returns and Exchanges:
1. Eligibility:
• Returns or exchanges must be requested within 14 days of receiving your order.
• The product must be unopened, unused, and in its original packaging to qualify for a return or exchange.
• Opened or used products cannot be returned or exchanged due to hygiene and safety standards, unless deemed defective upon initial use.
2. Defective Products:
• If you believe your product is defective, please contact our customer service within the 14-day window and include photos and a detailed description of the issue. Each claim for defective products will be assessed on a case-by-case basis.
3. Return Process:
• To initiate a return or exchange, please email contact@billionairebeauties.com with your order number, reason for return/exchange, and any relevant photos.
• Once your return request is approved, you will receive detailed instructions for sending the product back to us.
4. Refunds:
• Approved returns will be refunded to the original payment method within 14 days after we receive and inspect the product. Please note that processing time may vary based on the situation.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is verified as defective.
5. Exceptions:
• Products that have been opened and used are not eligible for return or exchange unless verified as defective during initial use.
• Returns and exchanges cannot be accepted after the 14-day period has passed.
Product Care for Color Lenses:
To enjoy the best experience with your color lenses, please follow these care guidelines:
• Initial Inspection: Inspect your lenses as soon as you receive them to ensure there are no defects before wearing.
• Storage: Always store your lenses in a clean contact lens case with fresh, sterile solution. Do not use tap water or old solution for storage.
• Handling: Wash and dry your hands thoroughly before handling your lenses. Avoid using oily or scented soaps that may leave residue on your fingers.
• Wear Time: Follow the recommended wear time for your lenses and avoid wearing them overnight or for extended periods to maintain eye health.
• Replacement Schedule: Dispose of your lenses as per their recommended schedule, even if they are worn infrequently, to ensure optimal comfort and safety.
Important Notes:
• We encourage all customers to open and inspect their order promptly upon delivery.
• Proper handling and care of your lenses are crucial to ensure longevity and product quality.
• For further questions or assistance, please contact us at contact@billionairebeauties.com. Your satisfaction is our priority, and we appreciate your continued trust in Billionaire Beauties.
Check the contact lens first before you open the glass vial
We have people not being careful and ripping them and expecting a refund/exchange.
That WILL NOT be applicable UNLESS on the condition they are still in the glass vial jars UNOPENED.
We will have them replace for you if it is in the condition that mentioned above. Other than that, we expect you to make sure you handle them with care.
Disclaimer: The glass vials are your proof of purchase, please keep them and show us when you will file refund, returns or complaint.
We need also a picture of the glass vial - The list: 1 - A Picture of the lenses; 2 - A Picture of the vials, showing (ID number, Prescription and the Lote) 
Important Note:
Please before you email us for a return or a replacement, give your lenses a thorough clean (if they aren’t defective/ripped) because we actually want to explain to you the process that the manufacturer take is, we get the customer to take pictures of the lenses itself, and then you will need to take picture on the codes and barcodes as stated in our return policy.
Then we wait for the approval on the images from manufacturer (which can take months), and then have you send it to Brazil with a letter in stated what is wrong with them.
They will come back and take examination and if they are defective they will be replace, if they are not and see that it’s just not clean properly, they will just clean them and send that back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: contact@billionairebeauties.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: contact@billionairebeauties.com and send your item to:
Billionaire Beauties
26 Dougharty Road
Heidelberg West
VIC 3081
Important:
Please keep in mind that we will not acknowledge returns and refund in the case of product violations such as; marking and written or any kind of changes in the original product package. Once we obtain the contact lenses, they will be analyzed and checked. The refund will take up to 10 business days to process and it will be credited to the credit card you used when you placed the order. Other expenses like shipping will not be refunded.
Defective Product:
It is important that if the customer will file a complaint, the customer has up to 5 business days from the day she/he received the contact lenses and must send the lenses in a appropriate lens storage and stored properly in the blister pack (or inside the original glass vial).
For dried contact lenses, fissure, fungus, improper handling, improper aseptic product or bacterial proteins are not considered as fault by manufacturer.
All products go through a prior analysis, vial check, lenses examination, documentation and invoice. We also require the customer to send us a written explanation about the defect of the lenses together with optometrist examination result for proper documentation.
Also, please keep in mind that it is not advisable to wear the contact lenses upon opening the glass vial and we advise to soak it overnight before using to avoid any unnecessary circumstances like irritation, tear, sore etc.
The manufacturer has up to 30 business days to send us flawless lenses or the same lenses sent with its report.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Billionaire Beauties
26 Dougharty Road
Heidelberg West
VIC 3081
After sending, if the order comes back to us due to insufficient address, wrong address, addressee not available and unclaimed, to resend the package the shipping will be charged. If the customer prefers to cancel, the amount paid for shipping will be deducted from the refund. This rule also applies to purchases for free shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CHANGES TO OUR POLICIES
Billionaire Beauties may modify or update Returns and Refund Policy from time to time, so please kindly review it periodically before making a purchase. We may provide you additional forms of notice, documentation request updates as appropriate under the circumstances. Your continued purchase on Billionaire Beauties after any modification to this Returns and Refunds Policy will constitute as your acceptance of any modification.